Shipping Information

We offer shipping services to almost anywhere in the world, with details outlined below. Once your order has departed our warehouse, any delays, loss, theft, or damage during transit are the responsibility of the carrier.

EU Shipping

We are pleased to offer free shipping on all orders within the EU. 

Every order is handled with the utmost care: once placed, our team prepares and processes your items within 1–2 business days. After processing, your order is entrusted to our premium logistics partners such as DHL, UPS, or select national couriers – to ensure a secure and reliable delivery experience.

Transit Time: Within the EU, delivery typically takes 3–7 business days, depending on your location and customs clearance procedures.

Delivered Duties Paid (DDP): For most EU destinations, all VAT, import taxes, and customs duties are included at checkout. This means you will not face any unexpected charges upon delivery. If you are uncertain whether your country qualifies for DDP service, we recommend confirming with your local customs authority.

International Shipping (Outside the EU)

We are proud to extend our service worldwide, reaching destinations far beyond Europe.

Shipping costs will be clearly reflected at checkout, ensuring full transparency at the time of purchase. 

Please note for deliveries outside the EU, duties and taxes are not included in the checkout price. These charges are determined by the customs authority of the destination country and remain the responsibility of the customer. To ensure a seamless experience, our trusted logistics partners may, in some cases, collect these fees directly on behalf of customs, allowing your order to arrive with ease and efficiency.

Carriers & Tracking

We collaborate exclusively with trusted international shipping partners such as DHL, UPS, and national postal services. Each order is shipped with end-to-end tracking, and your tracking number will be shared by email once your parcel has been dispatched.

Important Notes

While we always strive to deliver on time, minor delays may occasionally occur due to customs inspections or peak shipping periods. For destinations not covered by DDP, local customs authorities may apply additional duties or taxes upon delivery. Please ensure your shipping details are accurate, as orders returned due to incorrect addresses may be subject to re-shipping fees.

Exchanges & Returns Information 

Exchanges

We want you to find your perfect fit with ease. To receive your new size without delay, we recommend placing a fresh order for your preferred item while returning the original.
Exchanges are accepted within 14 days of delivery, provided that items are returned in their original condition — unworn, unwashed, and with all tags and packaging intact. Once the return has been received and inspected at our warehouse, a refund will be issued to your original payment method.

For deliveries outside the EU, return shipping costs, duties, and taxes remain the responsibility of the customer.

For tailored guidance, our Customer Care Team at support@jevoudraisheadwear.com will be delighted to assist you.

Returns

We take pride in our craftsmanship and wish you to feel entirely confident in your purchase. Should you wish to make a return, items may be sent back within 14 days of delivery, provided they remain in their original condition — unworn, unwashed, and with all tags and packaging intact.

Customers outside the EU are responsible for return shipping costs, duties, and taxes.

Kindly share your return tracking details with us at support@jevoudraisheadwear.com  so that we may process your request seamlessly. Once your return has been received and inspected, refunds are processed within 14 business days, with confirmation sent directly to your email.

Returns to Recycle

At Je Voudrais, we believe quality headwear deserves a longer life.
Our Return to Recycle program invites you to send back your worn Je Voudrais pieces, helping us reduce waste and support a more circular future.

How it works:

1. This program is available for customers in The Netherlands, Belgium, Germany, and France.

2. Please contact support@jevoudraisheadwear.com to initiate your return.

3. Once your headwear is received, you’ll receive a 20% discount code for your next Je Voudrais Headwear purchase.

Together, we keep our headwear and the sea moving forward.